Payment

When you make a booking request, the appropriate deposit payment must be made to I Itre Casi within 5 working days of availability confirmation. If the required deposit payment is not received within 5 working days, I Itre Casi reserves the right to void the Guest´s booking request. The following deposit payment schedule applies to most villas (see individual villa terms for full details): 

• For arrivals more than 75 days after the date of the booking request - a deposit of 20% of the total rental amount is payable
• If the arrival date is within 75 days of the date of the booking request - the total rental amount is payable as a deposit

Additional Costs

The cost of electricity, mains, water, cleaning and garden supplies and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail. Typically, provisioning costs will be the Guest´s responsibility. Gratuities for household staff are encouraged but left entirely to the Guest´s discretion. 

Reservation Voucher

Once the full payment is received, the Guest shall be sent a reservation voucher by EH with confirmation details, the Property´s address, contact details of the EH representative, transfer arrangements, and directions to the Property. This voucher, along with the Guest´s passport, needs to be presented upon arrival for check-in. 

Arrival / Departure Times

Standard check-in and check-out times for villas are 3pm and 12pm (noon) respectively unless stated otherwise. Guests can check into our chalets in Japan between 3pm and 6pm, while the typical check-out time is 10am. EH will work with the Owner or Owner´s Representative to try and accommodate the Guest´s actual arrival and departure times, subject to availability. Please notify EH of a change in your arrival or departure schedule for us to be able to accommodate a change where possible.

Security Deposit

A security deposit may be payable directly to the Owner or Owner´s Representative immediately upon arrival at the Property. The standard security deposit required for each Property is stated in the Property description; however, the Owner has the right to impose different requirements on a case-by-case basis. For chalets in Japan, the security deposit will be due to EH along with the final payment of the chalet rate. Access to the Property may be refused if the security deposit is not paid in full. When the security deposit is required to be paid in cash, or when a non-standard security deposit applies, EH will inform the Guest in advance of the amount payable and any other conditions. The security deposit will normally be refunded at the end of the rental period for villas, and one week after Guest check-out for chalets in Japan, after deducting: 

• All additional expenses incurred on the Guest´s behalf (e.g. charges for food, goods, services, and additional staff such as babysitters and fitness instructors, which have not been directly paid by the Guest, and telephone and internet charges, if applicable).
• The cost of replacement or repair of any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest´s departure, the Owner or the Owner´s Representative are entitled to withhold a reasonable estimate from the Guest´s security deposit and will return any balance to the Guest as soon as possible after the actual cost has been determined.

Damage or Losses

A Property is typically someone´s home. Please treat the booked Property accordingly, and leave the Property and all its contents in good order and an acceptably clean condition. Any damage or loss caused during the Rental Period, as well as any special cleaning requirement due to negligence of anyone in your group, will be the Guest´s responsibility and may be charged to the Guest´s account and deducted from the security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, EH may require the Guest and their party, including visitors, to vacate the Property immediately, without compensation or refund.